So you have to remember when you’re dealing with people you like: goodwill. When you’re dealing with people you don’t like: goodwill. And then you want to act and speak in ways that genuinely embody goodwill.

"The Buddha said that universal goodwill [mettā] is a kind of determination and a kind of mindfulness. Determination in the sense that you have to make up your mind that you’re always going to act on goodwill. It doesn’t come spontaneously. In some cases it may come naturally, but in other cases it doesn’t. So you have to remember when you’re dealing with people you like: goodwill. When you’re dealing with people you don’t like: goodwill. And then you want to go beyond just thinking thoughts of goodwill to acting and speaking in ways that genuinely embody goodwill."

~ Thanissaro Bhikkhu "A Skillful Heart"

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